Refund & Returns Policy
Last Updated: 4 September 2026
At SATRANGINI, we aim to provide quality fashion products and a satisfactory shopping experience. Please read this Refund & Returns Policy before placing an order.
1. Return Eligibility
We accept returns or exchanges only in cases where:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product ordered.
To be eligible for a return or exchange, the product should be unused, unwashed and in its original condition, with original packaging, tags and accessories where applicable.
2. Return Request Period
A return or exchange request should be submitted within 7 days of receiving the product.
Customers should contact SATRANGINI as soon as possible after receiving an eligible product and provide the order number along with photographs or other relevant details of the product.
3. Non-Returnable Situations
Returns or exchanges may not be accepted for:
- Products that have been used, washed, altered or damaged after delivery.
- Products without original tags or packaging, where applicable.
- Products damaged due to improper handling or use by the customer.
- Return requests made after the applicable return period.
- Products returned without prior approval from SATRANGINI.
4. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us promptly with:
- Order number
- Product details
- Photographs of the product
- Photographs of the packaging, where relevant
After reviewing the request, we will inform you whether the return or exchange is approved.
5. Exchange
Where an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.
6. Refunds
If a refund is approved, the refund will generally be processed after the returned product has been received and inspected.
Approved refunds will be made using the applicable payment/refund method, subject to the payment service provider’s processing timelines.
The time taken for the amount to appear in the customer’s account may vary depending on the bank or payment service provider.
7. Shipping Charges
Shipping charges paid for an order may not be refundable except where required by applicable law or where SATRANGINI determines that the return is due to a wrong, damaged or defective product.
Where a return is approved because of an error attributable to SATRANGINI, we will provide appropriate instructions regarding the return shipping.
8. Cancellation
Customers may contact us to request cancellation of an order before it has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
If cancellation is accepted for a prepaid order, the applicable refund will be processed according to our refund procedure.
9. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
SATRANGINI reserves the right to review the condition of the product and supporting information before approving a return, exchange or refund.
10. How to Contact Us
For return, exchange or refund-related queries, please contact us with your order details:
SATRANGINI
A Brand of L N Enterprise
Varanasi, Uttar Pradesh, India
Email: lnenterprisefashion@gmail.com
Please mention your Order Number in the subject or message when contacting us about an order.
11. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes in our products, services or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.